Privacy Policy | We Take Your Privacy Seriously - Caretta Software

Privacy Policy

Caretta Software Ltd ("we", "our" or "us") is a private limited company. This privacy policy explains how we use any personal information we collect about you, for example, when you use this website. With regards to the General Data Protection Regulation (GDPR), we are a data controller.

Topics:

Information we collect about you

We collect information about you when you:

  • place an order for our products or services
  • register to download our software or information products
  • sign up to receive our email newsletter
  • complete a customer survey
  • provide feedback
  • request support using our products or services
  • contact us directly through email or other means

We only collect the information you have provided. This may include your email address, name, organisation, physical address, telephone number, method of payment, license keys.

Website usage information is collected using cookies (see below).

Third party partners

We do not share information we collect with third parties unless we are legally obliged to do so. We use the following third parties to carry out the business of providing our products and services and they may collect information independently:

  • Resellers. When you purchase our products or services from a reseller, they will collect information about you in order to process payment and deliver the product or service. Some of this information is passed on to us, as detailed above. Our primary reseller is Element 5 (Digital River) who process the majority of our sales.

How we use the information about you

Your information is used for communication, invoicing and record keeping. We may use your information to contact you for the following purposes:

  1. To acknowledge the purchase of our products or services and to provide you with license keys where appropriate.
  2. To provide you with support for our products and services, and notify you of changes.
  3. If you have filled in a feedback form on our web site and provided your email address, you may receive an acknowledgement of receipt. In addition, we may need to contact you to obtain further details.
  4. If you have requested information or subscribed to our information service or newsletter then you will receive these by email at an appropriate frequency. All such emails will contain instructions for removing yourself from the associated email list.

All reasonable steps are taken to ensure your information is handled and stored securely.

We will never rent, sell or otherwise disclose your personal information to anyone except where absolutely necessary to carry out the business of supplying you with our products or services, or to meet legal obligations.

Access to your information and correction

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please contact us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate, or delete all information we have about you.

If you are subscribed to one of our email lists, you can unsubscribe at any time by following the link in every email that is sent to you from that list.

How long we store your information

We store your information only as long as necessary for legitimate purposes and business obligations, to provide you with our products and services, and related support.

Cookies

Cookies are a standard feature of websites that allow us to store small amounts of data on your computer about your visit to the site. Cookies help us to learn which areas of the site are useful and which areas need improvement.

You can choose whether to accept cookies by changing the settings on your browser. However, if you disable this function, your experience on the Site may be diminished and some features may not work as intended.

Specifically, there are two sets of cookies we use:

  • Google Analytics to allow us to see which pages are being visited and to highlight site issues.
  • Zendesk is our customer support portal and these cookies provide a better experience for users who have logged in.

Changes to our privacy policy

We keep our privacy policy under review and we will place any updates on this web page. This privacy policy was last updated on 22 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you: